Terms & Conditions

Who we are

‘Model Farm’ is our trading name which is owned by Simon Cutter. We are a company registered in England and Wales and our company registration number is 03847538.  Our registered office is at Model Farm.  Hildersley,  Ross-on-Wye, United Kingdom. HR9 7NN.   Our registered VAT number is 841725528.

If you need to contact us please do so by phone: 01989 567663 or by email:  orders@modelfarm.org
If we need to contact you, we will do so by phone, email or written word.  We will use the contact details you have provided to us in your order.

Introduction

Our trading terms apply to all transactions for the purchase of products and any services where we supply goods to you from our website or farm shop.

When you order from our site you will be agreeing to accept these Trading Terms. They form a legal agreement between our customers and our team. They can only be amended with our consent. If you wish to print a copy of these Trading Terms select the print option from the “File” menu of your browser.

We reserve the right to change these Trading Terms from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.

Our contract with you

Your order will be assigned an order number that we will pass to you when we confirm your order.  It will help us if you can tell us the order number if you need to contact us about your order.

There are times when it may not be possible to meet your order.  We will notify you as soon as possible should this occur.  Whatever the reason for not meeting your order we are committed to communicating this to you and we will not be held liable.  Should unexpected limits on our resources occur, an error in the price or description of goods offered or our being unable to meet a delivery deadline specified by you or other happenings we could not reasonably plan for are examples of events that may at some point affect our inability to meet your order.

We only sell to the UK

Our website is solely for the promotion of our goods in the UK. We do not send fresh produce to addresses outside of the UK.

Our goods

Goods displayed on our website may vary slightly from their pictures. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the products accurately, we cannot guarantee that all devices will display in the same way, colours in particular may vary. Food naturally varies in colour, size and quality therefore your goods may vary slightly from the images we show. Our goods are mainly food products and many are cut and prepared by hand so sizes will vary.  Sizes, weights and colours indicated on our website are approximations – unless we state otherwise.

Product packaging

The packaging of our goods may vary from that shown on images on our website.

We provide general information only. Whilst we may provide general advice, recipes and instructions relating to our goods, any advice, recipes and instructions provided by us relating to our goods have been produced to help you with suggestions in using the goods and to give guidance. These are provided for general information only. We accept no liability for any loss, damage or injury arising as a result of the advice, recipes or instruction you take from our website or in conjunction with any of our goods.

Ordering online

When placing an order to purchase goods or a service advertised for sale on our site, follow the onscreen prompts.  You can check and correct your order, change quantities or change any input errors in your order up until the point at which you pay for your order on the checkout page.

All orders placed by you are subject to acceptance by us. Should we choose not to accept your order for any reason, we will not be liable to you or to anyone else in those circumstances.

After submitting an order to us, you will be sent an order acknowledgement email with your order number reference and details of the products you have ordered. Acceptance of your order and the formation of the contract between us will take place when we send you an email confirming that the products you have ordered are being dispatched to you, unless we have notified you that we do not accept your order or you have already cancelled it.  Cancelled orders will need to be in accordance with the provisions below regarding Cancellations and Returns.

If the goods you wish to order are out of stock we will inform you by phone or email.

Prices and payment

• The prices of Products and Services advertised for sale on our Site are as set out on our Site.
• All prices are in pounds (£) sterling, inclusive of VAT with shipping charges applied separately, where applicable.
• Shipping charges will be added to the total amount due once you have selected from the available options during the payment process. See our website for our current charges.
• Prices may change at any time prior to (but not after) acceptance of your order.
• We cannot accept your order until you have paid for it in full.

In the unlikely event that the price of an item has been incorrectly advertised on our Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply Services at the incorrect price.

Delivery

Subject to availability, we will endeavour to deliver the Services you have ordered as soon as possible or as stated after your order is accepted by us.

• We will deliver directly to the address specified in your order.
• The precise timing of a delivery cannot be specified.
• Certain deliveries may require a signature to confirm receipt.
• Once delivered, the Services ordered will become your property and your responsibility.
• If goods are damaged or faulty on delivery please contact us ASAP or within 24 hours.
• We do not accept any liability for loss or damage after they have been delivered.
• If goods are delivered incorrectly,  please contact us ASAP.

Inspecting delivered goods

You are responsible for opening and inspecting the goods upon delivery and then storing them correctly (for example in the fridge or freezer). We accept no liability for any loss, damage or injury arising as a result of your incorrect storage, preparation or cooking of our goods. You are required to contact us ASAP and within 48 hours of receiving the goods to make us aware of any problems with the items delivered.  Our meat products will have a 5 day ‘Use by’ date clearly shown.

We like to inform you about the farms and suppliers we work with.  However, we reserve the right to change suppliers at any time and without telling you.

Cancellations and returns

You may cancel your order (or any part of it) up to 48 hours before scheduled delivery.

• Alternatively, you may ask us to substitute a product rather than provide you with a refund.
• If you choose your right to cancel we must receive from you clear notification to this effect and you must provide us with your full name, address and order reference. Evidence of a problem may be necessary.
• We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is relevant.

If you cancel this contract: reimbursement made will use the same means of payment as you used for the initial transaction.  Unless you have expressly agreed a different arrangement with us. You will not incur any fees as a result of the reimbursement providing the product or service you wish to substitute is of equivalent value to the order you are cancelling.

Orders that may ‘not’ be cancelled

• Our products are perishable items.
• If Items sealed for hygiene or health protection have been unsealed after you receive them.
• Our policy on cancellations and returns policy does not affect your statutory legal rights.

Security on the internet

Our Site uses a secure server in our online ordering process to protect your personal information.

Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format.

It is recommended that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

Should you have any additional queries about security, please contact us.